ClientSuccess.com: The Cardinal Sin of Client Success

CustomGreg Daines, CEO of Client Velocity, talks about how the conventional approach to client success is profoundly reactive which hampers our ability to drive consistent client results.

Greg will teach several important topics including:

• Simple techniques to start operating proactively

• The four types of client success managers

• The “cardinal sin” of client success (hint: it’s not churn! 😉).

Along the way, Greg will also share some of his real-life client experiences that illustrate how to lead rather than follow to drive success.