Stop Talking about "Unavoidable Churn"!
Why getting rid of this term immediately opens the door to improving retention ⤵ I do not allow this toxic term in my work with customer...
5 Eye-Opening Lessons From Analyzing 1.8 Million SaaS Customers
Back in my college economics days, I stumbled upon a gem called "revealed preferences." This is the idea that what people actually buy...
The Worst Customer I Ever Had
And how they changed my entire perspective on customer success → 👀 Once you see it... Many years ago, I led customer success at a tech...