https://gregdaines.com/newsletter/Essays on why customers actually stay — the evidence behind the work.en-ushttps://gregdaines.com/post/why-customer-happiness-is-not-a-strategy-and-what-actually-drives-retentionhttps://gregdaines.com/post/why-customer-happiness-is-not-a-strategy-and-what-actually-drives-retentionWed, 06 May 2026 09:00:00 +0000https://gregdaines.com/post/my-5-point-emergency-churn-strategyhttps://gregdaines.com/post/my-5-point-emergency-churn-strategyTue, 01 Oct 2024 09:00:00 +0000https://gregdaines.com/post/stop-telling-people-what-you-do-and-tell-them-what-you-are-forhttps://gregdaines.com/post/stop-telling-people-what-you-do-and-tell-them-what-you-are-forFri, 09 Aug 2024 09:00:00 +0000https://gregdaines.com/post/business-expertise-is-the-secret-weapon-of-customer-successhttps://gregdaines.com/post/business-expertise-is-the-secret-weapon-of-customer-successWed, 17 Jul 2024 09:00:00 +0000https://gregdaines.com/post/satisfaction-and-results-are-not-the-samehttps://gregdaines.com/post/satisfaction-and-results-are-not-the-sameFri, 05 Jul 2024 09:00:00 +0000https://gregdaines.com/post/why-do-small-customers-churn-morehttps://gregdaines.com/post/why-do-small-customers-churn-moreFri, 21 Jun 2024 09:00:00 +0000https://gregdaines.com/post/how-to-know-a-customer-will-churn-on-the-first-callhttps://gregdaines.com/post/how-to-know-a-customer-will-churn-on-the-first-callFri, 14 Jun 2024 09:00:00 +0000https://gregdaines.com/post/the-cost-of-discountinghttps://gregdaines.com/post/the-cost-of-discountingFri, 07 Jun 2024 09:00:00 +0000https://gregdaines.com/post/you-can-only-pick-onehttps://gregdaines.com/post/you-can-only-pick-oneFri, 31 May 2024 09:00:00 +0000https://gregdaines.com/post/your-customers-don-t-want-your-producthttps://gregdaines.com/post/your-customers-don-t-want-your-productFri, 24 May 2024 09:00:00 +0000https://gregdaines.com/post/why-customers-avoid-youhttps://gregdaines.com/post/why-customers-avoid-youFri, 17 May 2024 09:00:00 +0000https://gregdaines.com/post/customer-success-plans-don-t-work-at-scalehttps://gregdaines.com/post/customer-success-plans-don-t-work-at-scaleFri, 03 May 2024 09:00:00 +0000https://gregdaines.com/post/stop-talking-about-unavoidable-churnhttps://gregdaines.com/post/stop-talking-about-unavoidable-churnFri, 03 May 2024 09:00:00 +0000https://gregdaines.com/post/5-eye-opening-lessons-from-analyzing-1-8-million-saas-customershttps://gregdaines.com/post/5-eye-opening-lessons-from-analyzing-1-8-million-saas-customersFri, 12 Apr 2024 09:00:00 +0000https://gregdaines.com/post/what-about-the-customer-satisfaction-paradoxhttps://gregdaines.com/post/what-about-the-customer-satisfaction-paradoxMon, 08 Apr 2024 09:00:00 +0000https://gregdaines.com/post/the-worst-customer-i-ever-hadhttps://gregdaines.com/post/the-worst-customer-i-ever-hadFri, 05 Apr 2024 09:00:00 +0000https://gregdaines.com/post/blaming-the-customerhttps://gregdaines.com/post/blaming-the-customerFri, 29 Mar 2024 09:00:00 +0000https://gregdaines.com/post/the-toxic-cs-blame-gamehttps://gregdaines.com/post/the-toxic-cs-blame-gameFri, 22 Mar 2024 09:00:00 +0000https://gregdaines.com/post/how-pricing-drives-churnhttps://gregdaines.com/post/how-pricing-drives-churnFri, 08 Mar 2024 09:00:00 +0000https://gregdaines.com/post/clientsuccess-com-summer-webinar-series-23-ways-to-reduce-churn-with-greg-daineshttps://gregdaines.com/post/clientsuccess-com-summer-webinar-series-23-ways-to-reduce-churn-with-greg-dainesWed, 06 Mar 2024 09:00:00 +0000https://gregdaines.com/post/expert-chats-greg-daines-and-dave-jacksonhttps://gregdaines.com/post/expert-chats-greg-daines-and-dave-jacksonWed, 06 Mar 2024 09:00:00 +0000https://gregdaines.com/post/iam-cx-podcast-the-4-playbooks-of-customer-loyalty-it-s-simpler-than-you-thinkhttps://gregdaines.com/post/iam-cx-podcast-the-4-playbooks-of-customer-loyalty-it-s-simpler-than-you-thinkWed, 06 Mar 2024 09:00:00 +0000https://gregdaines.com/post/the-churn-doctor-s-ai-prescription-w-greg-daines-ceo-of-churnrxhttps://gregdaines.com/post/the-churn-doctor-s-ai-prescription-w-greg-daines-ceo-of-churnrxWed, 06 Mar 2024 09:00:00 +0000https://gregdaines.com/post/stop-blaming-the-producthttps://gregdaines.com/post/stop-blaming-the-productFri, 01 Mar 2024 09:00:00 +0000https://gregdaines.com/post/afraid-to-measure-resultshttps://gregdaines.com/post/afraid-to-measure-resultsFri, 23 Feb 2024 09:00:00 +0000https://gregdaines.com/post/why-measure-customer-resultshttps://gregdaines.com/post/why-measure-customer-resultsFri, 16 Feb 2024 09:00:00 +0000https://gregdaines.com/post/customer-success-is-not-for-all-customershttps://gregdaines.com/post/customer-success-is-not-for-all-customersFri, 26 Jan 2024 09:00:00 +0000https://gregdaines.com/post/customer-bonding-is-the-new-loyaltyhttps://gregdaines.com/post/customer-bonding-is-the-new-loyaltyFri, 19 Jan 2024 09:00:00 +0000https://gregdaines.com/post/3-business-ideas-that-died-in-2023https://gregdaines.com/post/3-business-ideas-that-died-in-2023Fri, 12 Jan 2024 09:00:00 +0000https://gregdaines.com/post/the-results-led-growth-era-is-herehttps://gregdaines.com/post/the-results-led-growth-era-is-hereMon, 08 Jan 2024 09:00:00 +0000