CS100 Summit 2019: Greg Daines - The 3 Toxic Excuses of Customer Success

Greg Daines, Founder and CEO of Client Velocity, talks about the 3 toxic excuses of customer success.

Customer Success teams are frequently crippled by excuses for their failure to deliver exceptional customer outcomes: they blame the product, they blame sales, and they blame their lack of resources. I will show why these are the wrong issues, what to focus on instead, and I’ll share real-life examples of how companies have taken ownership and are winning.