Put the person who measured why customers stay on your stage.
Keynotes and executive sessions on why customers actually stay — the counter-intuitive, evidence-backed version, drawn from the recorded behavior of 1.3 million B2B software customers. Not another best-practice deck.
Check availability →What your audience walks out with
The talkWhy happy customers still leave
The evidence overturns what every room believes — that satisfaction keeps customers. It doesn’t. Across 1.3 million customers, how a customer feels about you barely predicts whether they stay.
What actually keeps them
Customers stay for a result they can’t easily give up — the state I call customer bonding. Reach a real result and a customer stays six times longer. That’s the number a leader can actually move.
A new way to read the dashboard
Your audience leaves seeing their own retention differently — which customers are bonded, which are quietly on their way out, and where the leverage actually is.
Where it fits
FormatsConference keynote
A headline talk for SaaS, customer success, and revenue audiences — the one people argue about on the way out.
Executive session
A working session for a leadership team or offsite — the research made specific to your business and your customers.
Board & investor briefings
A tight, evidence-first briefing for a board asking harder questions about retention and durable growth.
Kantata · Lotlinx · Tekmetric · and other B2B software leaders
“Customers don’t leave because they have a reason to leave. They leave when they no longer have a compelling reason to stay.”Greg Daines · from the research
Tell me about your event.
The event, the date, and who’s in the room — in a few sentences. I read every one, and I reply personally.