The
Greg Daines
Newsletter

This week: ARTICLE: My 5-Point Emergency Churn Strategy   UPCOMING EVENT!: Live Debate > Did CS Run It's Course? RESEARCH: There Can...

🏛️ Aristotle taught that everything has a specific purpose or final end, which he called "telos." He believed the only way to truly...

Here's why and how to use it to drive retention. I often get asked the following question... "When customers say they're satisfied,...

📈 The latest research reveals churn is a BIG problem for SMALL customers⤵ Most people are aware that small customers churn more than big...

Here are the signals and why we ignore them⤵ Have you ever had this experience? You've just finished a kickoff call with a new customer,...

It's an almost irresistible path to hitting that elusive quota. But it comes with a hidden cost: higher customer churn! Here’s why⤵ 📈...

Customer Satisfaction -OR- Measurable Results. Choose wisely... Conventional wisdom says that we should make our customers both...