Stop Celebrating Heroics
This week's Newsletter: Article: Stop Celebrating CS Heroics! Interview: Data-led retention: Why happy customers don't stay Quote of the...
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Latest Insights
Sep 29, 2023
Customers Don't Know Their Objectives
This week's Newsletter: Article: Most Customers Don't Know What They're Trying to Achieve! Upcoming Interview: Brainstorm Inc: Data-led...
Sep 22, 2023
Strike While the Iron is Hot
This week's Newsletter: Article: How Quickly Do Customers Need to Get Started? Upcoming Interview: Brainstorm Inc: Data-led Retention...
Sep 15, 2023
Stop "Touching" Customers
This week's Newsletter: Article: Stop "Touching" Your Customers Upcoming Interview: Brainstorm Inc: Data-led Retention Upcoming...
Sep 8, 2023
Your Churn Spike Isn't Real
This week's Newsletter: Article: Has your churn rate suddenly spiked? New Podcast: The Customer Success Playbook (ep #8) Upcoming...
Sep 5, 2023
Customer Success Playbook Episode 8 - Greg Daines - 23 Ways to Reduce Churn
Greg Daines is the founder and CEO of Churnrx.com. He holds multiple advanced degrees in business and economics from MIT and Cambridge...
Sep 1, 2023
Hand-Off or Hand-Down?!
This week's Newsletter: Article: There are no Hand-offs, only Hand-downs! New Podcast: The Hyperengage Podcast (ep #82) Upcoming...
Aug 25, 2023
Behavior Drives Results
This week: Article: 5 Pro Tips for Rapidly Driving Customer Results New Podcast: Greg Daines on Video Voyagers: Edge of AI Upcoming...
Aug 18, 2023
QBRs Don't Work!
This week: Article: QBRs Don't Work! And what to do instead Download the Free eBook: 23 Ways to Reduce Churn in 2023 23 Ways To Reduce...
Aug 17, 2023
The Churn Doctor's AI Prescription w/ Greg Daines, CEO of ChurnRX
In this episode of Video Voyagers, Greg Daines, CEO of ChurnRX, also known as the "Churn Doctor," joins host Audrey Lecker to explore the...
Aug 11, 2023
Buying Churn vs. Selling Success
This week: Article: What does it mean to "Buy" churn? Download the Free eBook: 23 Ways to Reduce Churn in 2023 23 Ways To Reduce Churn:...
Aug 4, 2023
Deep Discounts & Lazy Selling
This week: 23 Ways To Reduce Churn: #23 Cross-Sell Customers Download the Free eBook: 23 Ways to Reduce Churn in 2023 Churn Cheats #9:...
Jul 28, 2023
Cross-Selling Drives Retention
This week: 23 Ways To Reduce Churn: #23 Cross-Sell Customers Download the Free eBook: 23 Ways to Reduce Churn in 2023 Churn Cheats #9:...
Jul 21, 2023
Hiding Churn Using NRR?
This week: 23 Ways To Reduce Churn: #11 Schedule the Kickoff Before Closing Download the Free eBook: 23 Ways to Reduce Churn in 2023...
Jul 14, 2023
Customer Bonding Happens When...
This week: 23 Ways To Reduce Churn: #15 Focus on Unengaged Customers Download the Report: 23 Ways to Reduce Churn in 2023 Quote of the...
Jun 30, 2023
Customers Want Results Not Products
The most important thing you can do to engage customers and keep their attention is to track and review their measurable results.
Jun 23, 2023
The Key To Preventing Churn
This week: 23 Ways To Reduce Churn: #4 Stop Overselling Churn Cheat #6: Making it Hard for Customers To Cancel Recent Webinar: Dave Blake...
Jun 19, 2023
ClientSuccess.com Summer Webinar Series: "23 Ways to Reduce Churn" with Greg Daines
In this webinar hosted by ClientSuccess, Greg Daines (Founder/CEO of ChurnRX) shares 23 Ways to Reduce Churn in 2023. Hear impactful...
Jun 9, 2023
23 Ways to Reduce Churn
This week: New eBook: 23 Ways to Reduce Churn in 2023 Recent Webinar: Kristi Faltorusso & Greg Daines - part 1 Upcoming Webinar: Kristi...
Jun 2, 2023
Does every customer need onboarding?
This week: Churn School: Does EVERY Customer *REALLY* Need Onboarding? Churn KPIs: A Better Way to Measure Churn Early Access to My New...
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