Stop Blaming the Product
This week's Newsletter: Article: Stop blaming the product for customer churn What kind of churn do you have?: Find Out Now Article: How...
top of page
Latest Insights
Feb 23
Afraid to Measure Results?
This week's Newsletter: Article: Are you afraid to show your customers their results? What kind of churn do you have?: Find Out Now...
Feb 16
Why Measure Customer Results
This week's Newsletter: Article: Top 10 Reasons to Measure Customer Results What kind of churn you have?: Find Out Now Article: 3 Reasons...
Jan 26
Customer Success Is Not For All Customers
This week's Newsletter: Article: No, Your Customers Are Not All Unique Do you know what kind of churn you have?: Find Out Now Article:...
Jan 19
Customer Bonding is the new Loyalty
This week's Newsletter: Article: Customer Loyalty is Dying! What is "Customer Bonding"? Achieve Exceptional Retention in 2024: Schedule a...
Jan 12
3 Business Ideas That Died in 2023
This week's Newsletter: Article: 3 Business Ideas That Died in 2023 How to Solve Your Churn in 2024: Schedule a Free Consultation Now...
Jan 5
THE RESULTS-LED GROWTH ERA IS HERE
This week's Newsletter: Article: 2024 is the Era of Results-Led Growth Work With Me in 2024: Schedule a Free Consultation Now Article:...
Dec 28, 2023
Did Churn Get Worse in 2023?
This week's Newsletter: Article: Did Churn Get Worse in 2023? Recent Webinar: How Sales Can Move the Needle On Churn Article: The Key is...
Dec 21, 2023
Brainstorm Inc: Data-led retention: Why happy customers don't stay - and what to do about it
October 4th, 2023 @ 11:30am ET Hosted by Debra Wilson @ Brainstorm. We discussed how customer results data can help Customer Success...
Dec 21, 2023
Driving Customer Outcomes at Scale with CS Legend Greg Daines (a.k.a The Churn Doctor) of ChurnRX
LISTEN HERE: https://www.buzzsprout.com/2186702?client_source=large_player&iframe=true&referrer=https://www.buzzsprout.com/2186702.js?con...
Dec 21, 2023
Client Success: Using Results to Hold Your Customers Accountable with Greg Daines
Hosted by Client Success → View the Event Here Watch the session where I present my 2023 CS100 remarks on the importance of using...
Dec 21, 2023
CSM Talk ep. 11: Greg Daines
I joined Kevin Reinhart to talk about the simple initiatives that can increase customer lifetime value up to 6X! Episode 11 on Spotify -...
Dec 21, 2023
Dec 15, 2023
The Best Customer Gift
This week's Newsletter: Article: Sending Gifts to Customers Doesn't Work Recent Webinar: How Sales Can Move the Needle On Churn Quote of...
Dec 8, 2023
Health Scores Are Useless
This week's Newsletter: Article: Customer Health Scores Are Useless Recent Webinar: How Sales Can Move the Needle On Churn Article: You...
Dec 1, 2023
Sooner is Always Better
This week's Newsletter: Article: Multi-year contracts will NOT fix your churn Upcoming Podcast Interview: How Sales can move the needle...
Nov 20, 2023
NPS is not useful for subscription companies!
🍿Watch me demolish NPS in 7 minutes ↓ I recently participated in a LinkedIn Live debate on NPS hosted by Lihong Hicken (CEO of...
Nov 17, 2023
Hold Customers Accountable
This week's Newsletter: Article: 3 actions to start holding customers accountable Recent Webinar: Using Results to Hold Your Customers...
Nov 10, 2023
Retention Requires Expansion
This week's Newsletter: Article: You can't have high customer retention without expansion Article: Here's another reason why retention...
Nov 3, 2023
Customer Results Strategy
This week's Newsletter: Article: My 5-Minute Method for Driving Customer Results Upcoming Event - Nov 8: NPS Debate hosted by TheySaid...
bottom of page