Latest Insights

Jul 16, 2024

Business Expertise is the Secret Weapon of Customer Success

I recently presented at an event entitled, "Revolutionizing Customer Revenue:How to Increase NRR at Scale"hosted by Mayple along with...

Mar 6, 2024

IAM CX Podcast - The 4 Playbooks of Customer Loyalty, It’s Simpler than you think!

March 6, 2024 Dive Into SaaS Mastery with Greg Daines on the IAM CX Podcast! Join us for a groundbreaking episode as we chat with SaaS...

Mar 6, 2024

Using Results to Hold Your Customers Accountable

CS100 2024, Sundance UT "Using Results to Hold Your Customers Accountable" presented by Greg Daines, ChurnRX

Mar 6, 2024

Using Results to Hold Your Customers Accountable

CS100 Live Replay Webinar Series: Greg Daines Nov 15, 2023

Nov 20, 2023

NPS is not useful for subscription companies!

🍿Watch me demolish NPS in 7 minutes ↓ I recently participated in a LinkedIn Live debate on NPS hosted by Lihong Hicken (CEO of...

Sep 5, 2023

Customer Success Playbook Episode 8 - Greg Daines - 23 Ways to Reduce Churn

Greg Daines is the founder and CEO of Churnrx.com. He holds multiple advanced degrees in business and economics from MIT and Cambridge...

Aug 17, 2023

The Churn Doctor's AI Prescription w/ Greg Daines, CEO of ChurnRX

In this episode of Video Voyagers, Greg Daines, CEO of ChurnRX, also known as the "Churn Doctor," joins host Audrey Lecker to explore the...

Jun 19, 2023

ClientSuccess.com Summer Webinar Series: "23 Ways to Reduce Churn" with Greg Daines

In this webinar hosted by ClientSuccess, Greg Daines (Founder/CEO of ChurnRX) shares 23 Ways to Reduce Churn in 2023. Hear impactful...

May 25, 2023

Expert Chats: Greg Daines and Dave Jackson

Is your company really Customer Centric? Come and learn from Dave Jackson (Founder and CEO of TheCustomer.Co) and Greg Daines (Founder...

Apr 18, 2023

Expert Chats: Peter Ord - Is your customer onboarding hurting your retention?

Trying to build a better Customer Onboarding process to drive high retention? Then this discussion is for you! Come and learn from Peter...

Apr 10, 2023

Status Check EP 01: The Misconceptions of Churn in B2B SaaS | Greg Daines, CEO ChurnRX

In the inaugural episode of Status Check - The CX Podcast, we dive into customer churn with the man some call the "churn doctor" and take...

Apr 3, 2023

KAMCON 23: Greg Daines - Building Account Strategy On The 3 Laws of Retention

Greg Daines of ChurnRX on "Building Account Strategy On The 3 Laws of Retention" at KAMCon 2023 in Boulder, Colorado.

Mar 10, 2023

Expert Chat: Greg Daines & Dave Blake o How To Show That Your Customer Success Team Is Adding Value

ome and learn from two powerhouses in the Customer Success Industry: Greg Daines, CEO of ChurnRX, and Dave Blake, CEO of ClientSuccess. ...

Mar 10, 2023

Expert Chats: Seth Johnson - Shifting your team's mindset from Customer Service to Customer Success

Come and learn from Seth Johnson, VP of Customer Experience at LearnUpon, how he tackled shifting his organization's mindset from...

Mar 10, 2023

Greg Daines Answers Your Questions On Customer Churn

Listen and learn from the leading expert in customer churn: Greg Daines, CEO of ChurnRX! In addition to answering your questions, Greg...

Oct 26, 2022

Expert Chats: Selina Eizik - How To Tackle Churn as a New Customer Success Owner

Listen and learn from two leading experts in customer churn: Greg Daines, and Selina Eizik! Don't miss this conversation which is packed...

Oct 25, 2022

CS100 Summit 2022 - What Kind of Churn Do You Have? - Greg Daines

Aug 31, 2022

Drift: 7 Customer Success Secrets from “The Churn Whisperer” Greg Daines

The Churn Whisperer, Greg Daines has made a career out of taking the traditional customer success playbook and throwing it out the...

Jul 26, 2022

Value Builders Ep. 51: Greg Daines on the Total Customer Strategy

Greg Daines of Total Customer Strategy on why customers renew with suppliers, challenging conventional customer management strategies,...

May 24, 2022

Video: The 4 Types of CSM

One of the biggest problems with the conventional approach to Customer Success is that it's totally REACTIVE! In order to be effective,...