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This week: ARTICLE: My 5-Point Emergency Churn Strategy   UPCOMING EVENT!: Live Debate > Did CS Run It's Course? RESEARCH: There Can...

🏛️ Aristotle taught that everything has a specific purpose or final end, which he called "telos." He believed the only way to truly...

I recently presented at an event entitled, "Revolutionizing Customer Revenue:How to Increase NRR at Scale"hosted by Mayple along with...

Here's why and how to use it to drive retention. I often get asked the following question... "When customers say they're satisfied,...

📈 The latest research reveals churn is a BIG problem for SMALL customers⤵ Most people are aware that small customers churn more than big...

Here are the signals and why we ignore them⤵ Have you ever had this experience? You've just finished a kickoff call with a new customer,...

It's an almost irresistible path to hitting that elusive quota. But it comes with a hidden cost: higher customer churn! Here’s why⤵ 📈...

Customer Satisfaction -OR- Measurable Results. Choose wisely... Conventional wisdom says that we should make our customers both...

Here's what they really want and how it creates customer bonding ↓ 60 years ago, legendary business genius Peter Drucker made a radical...

Why your key customer leaders are avoiding you, and what to do about it ⤵ The conventional approach to customer success has actually...

Here's why and my simple template that changes the game ⤵ I'm a HUGE fan of success plans because they address the most fundamental...

Why getting rid of this term immediately opens the door to improving retention ⤵ I do not allow this toxic term in my work with customer...

Back in my college economics days, I stumbled upon a gem called "revealed preferences." This is the idea that what people actually buy...

And how they changed my entire perspective on customer success → 👀 Once you see it... Many years ago, I led customer success at a tech...

Why we do it, and how to take ownership of customer behavior.

This week's Newsletter: Article: Stop blaming sales for customer churn What kind of churn do you have?: Find Out Now Article: Stop...

This week's Newsletter: Article: 9 Ways Pricing Impacts Churn New Podcast: IAM CX Podcast - The 4 Playbooks of Customer Loyalty What kind...

March 6, 2024 Dive Into SaaS Mastery with Greg Daines on the IAM CX Podcast! Join us for a groundbreaking episode as we chat with SaaS...

CS100 2024, Sundance UT "Using Results to Hold Your Customers Accountable" presented by Greg Daines, ChurnRX

CS100 Live Replay Webinar Series: Greg Daines Nov 15, 2023