If everyone is saying it, it’s almost certainly wrong.

Welcome to my Blog.

Hi, I’m Greg Daines, founder, SaaS executive, customer success enthusiast, and disturber of the status quo. I started this blog because my 20 years in SaaS/B2B has taught me that conventional ideas simply do not drive superior results. More often than not, its actually the counter-intuitive ideas that have the real power.

In my professional life, I spend my time doing 3 things:

    1. As a consultant I work closely with companies to quickly and radically elevate their customer success performance.
    2. As a speaker and writer, I uncover and share the unconventional ideas and techniques that drive phenomenal outcomes.
    3. As an entrepreneur I start and grow SaaS/B2B companies with the potential to transform their customers’ results.

This blog is my place to share these powerful ideas and to engage with others out there who have done amazing things.

WARNING: This blog contains substances known to be harmful to conventional thinking! Join me if you are ready for something genuinely new. It is often subversive, sometimes counter-intuitive, and more than a little rebellious. It is never spam.